Felbit Privacy Policy – How We Protect Your Data

1. Scope and Who We Are

This Privacy Policy applies to all personal information collected by Felbit through the felbit.best website and any associated applications, services, games, promotions, and customer support channels. When we say "Felbit," "we," "us," or "our," we're referring to the company that owns and operates the Felbit online gaming platform.

This policy covers every interaction you have with Felbit – from the moment you browse the site without an account, through registration, account use, deposits, play, and support interactions. It explains what personal data we handle, why we handle it, and what your options are.

By creating a Felbit account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy. If you don't agree with how we handle personal data, please don't create an account. You can contact us with privacy questions before registering at support@felbit.best.

2. Personal Data We Collect

Felbit collects the following categories of personal information depending on how you interact with the platform:

We do not collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a small subset of this is strictly required for regulatory identity verification purposes.

3. How We Collect Your Data

Felbit collects personal data through the following channels:

Direct Collection

When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or update your account settings, you provide information directly to Felbit.

Automated Collection

When you access the Felbit platform, our systems automatically log technical data including your IP address, device identifiers, browser type and version, pages viewed, features accessed, and the time and duration of your session. This data is collected through server logs, cookies, and similar tracking technologies.

Third-Party Sources

In some cases, Felbit may receive information about you from third parties. This includes identity verification data from KYC service providers, fraud detection data from security services, and payment verification data from GCash, Maya, and other payment processors. We only request and use such data where it's necessary and permitted by law.

4. How We Use Your Personal Data

Felbit uses personal data for the following specific purposes:

• Account Management: Creating and maintaining your player account, verifying your identity, and enabling you to log in securely.
• Transaction Processing: Processing deposits and withdrawals via GCash, Maya, and other payment methods; reconciling your account balance; investigating and resolving payment disputes.
• Regulatory Compliance: Fulfilling our Know Your Customer (KYC) obligations, anti-money laundering (AML) screening, and any other reporting requirements imposed by our gaming licence conditions.
• Platform Operation: Delivering the games, betting markets, promotions, and other features available on Felbit; personalising your experience based on your play history and preferences.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of your support interactions for quality purposes.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct outlined in our Terms and Conditions.
• Responsible Gaming: Monitoring play patterns to identify potential problem gambling behaviour; operating self-exclusion and deposit limit tools; complying with responsible gaming obligations.
• Platform Improvement: Analysing aggregated usage data to understand how players interact with the platform and improve its design, performance, and features.
• Marketing Communications: Sending promotional offers, bonus notifications, and event information to players who have opted in to receive such communications.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where required for fraud detection or regulatory compliance, in which case you have the right to request human review.

5. Legal Basis for Processing

Felbit processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary to fulfil our obligations under the Terms and Conditions you agreed to when registering your account – including account management, game delivery, and payment processing.
• Legal Obligation: Processing required to comply with gaming regulations, AML/KYC obligations, tax reporting requirements, and other applicable laws.
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and platform improvement – where our interests in operating a safe, fair platform are balanced against your privacy interests.
• Consent: Processing for optional purposes such as marketing communications, where we have your explicit opt-in consent. You can withdraw this consent at any time.

6. Sharing Your Personal Data

Felbit does not sell your personal data. We share personal data only in the following limited circumstances:

Service Providers

We use third-party service providers to help operate the Felbit platform. This includes payment processors (GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard networks), identity verification providers, fraud detection services, IT infrastructure providers, and customer support software. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.

Regulatory and Legal Requirements

We may be required to disclose personal data to gaming regulatory authorities, financial intelligence units, law enforcement agencies, or courts of law when required by applicable law or to protect the legal rights and interests of Felbit or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of the Felbit business, personal data may be transferred as part of that transaction. Registered players will be notified of any such change via email and a platform notice before their data is transferred to a new controller.

7. Cookies and Tracking Technologies

Felbit uses cookies and similar tracking technologies to operate the platform and improve your experience. Here's what each type does:

• Strictly Necessary Cookies: Required for the platform to function. These enable login sessions, remember your language preference, and keep your account secure during your session. These cannot be disabled.
• Performance Cookies: Collect anonymous data on how players navigate the platform – which pages are visited most, where errors occur, and how long pages take to load. This helps Felbit improve platform performance. No personal identity is included in this data.
• Functionality Cookies: Remember your preferences such as game settings, display preferences, and previously used payment methods to make your experience smoother on future visits.
• Analytics Cookies: Used to understand aggregated player behaviour on the platform through anonymised analytics. This helps Felbit make product decisions based on actual usage rather than assumptions.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the Felbit platform.

8. Data Security

Felbit implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data in transit between your device and Felbit servers
• Encryption at rest for sensitive stored data including financial information and identity documents
• Two-factor authentication (2FA) available for player accounts
• Role-based access controls limiting which staff can access personal data, based on operational necessity
• Regular security assessments and penetration testing of the platform
• Incident response procedures for data breaches, including notification timelines as required by law

While we take security seriously and implement robust measures, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure – use a strong, unique password and enable 2FA in your account settings. If you suspect your account has been accessed without your permission, contact Felbit support immediately.

9. Data Retention

Felbit retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable law and regulatory obligations. Here's a general guide to our retention timelines:

• Account data (identity, contact, financial): Retained for the duration of your account plus a minimum of five years after closure, as required by anti-money laundering regulations applicable to gaming operators.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in line with financial record-keeping obligations.
• Game and bet history: Retained for three years for dispute resolution and audit purposes, then anonymised.
• Customer support records: Retained for three years after the interaction is closed.
• Marketing preferences and opt-in records: Retained until you withdraw consent or close your account, then deleted.
• Technical/session logs: Retained for up to 12 months for security monitoring, then deleted or anonymised.

When data is no longer required, Felbit deletes it securely or anonymises it so it can no longer be associated with you personally.

10. Your Data Rights

As a Felbit player, you have the following rights with respect to your personal data. These rights are exercisable by contacting us at support@felbit.best with the subject line "Privacy Rights Request":

Felbit will respond to verified rights requests within 30 days. In complex cases, this may be extended to 60 days with notice. We may need to verify your identity before processing your request. If you are not satisfied with our response, you may escalate to the relevant data protection authority in your jurisdiction.

11. Marketing Communications

Felbit will only send you promotional emails, SMS messages, or push notifications if you have opted in to receive them. You can update your marketing preferences at any time through your account settings under "Communication Preferences," or by clicking the unsubscribe link in any marketing email.

Even if you opt out of marketing communications, Felbit will still send you transactional messages related to your account – such as withdrawal confirmations, KYC requests, security alerts, and changes to our Terms or Privacy Policy. These are not marketing messages and cannot be disabled while your account is active.

12. Minors

Felbit does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adults aged 18 and above. If we discover that a minor has created an account or provided us with personal data, we will close the account, delete the data promptly, and void any associated transactions.

If you believe a minor in your household has accessed Felbit, please contact us immediately at support@felbit.best so we can address the situation quickly. We support the use of parental control software to restrict access to online gaming sites for households with children.

13. International Data Transfers

Some of the service providers Felbit uses – for cloud infrastructure, fraud detection, or analytics – may process data outside the Philippines. Where this occurs, Felbit ensures that appropriate safeguards are in place to protect your data, including contractual obligations on the receiving party to maintain data protection standards equivalent to those applicable in the Philippines.

We do not transfer your data internationally for any purpose beyond what's described in this policy. Your core account data – identity, financial, and transaction records – is stored in servers with access controls that limit where and how that data can be accessed.

14. Changes to This Privacy Policy

Felbit may update this Privacy Policy from time to time as our practices evolve, as new features are added to the platform, or in response to changes in applicable law. When we make material changes, we will notify registered players by email and display a prominent notice on the platform.

The "Last Updated" date at the top of this page always reflects the most recent version. We encourage you to review this policy periodically. Continued use of Felbit after a policy update constitutes acceptance of the revised policy. If you don't agree with changes, you can contact us to close your account.

15. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Felbit handles your personal information, please get in touch:

• Email: support@felbit.best – subject line: "Privacy Rights Request"
• Live Chat: Available 24/7 through your Felbit account dashboard
• Response time: Privacy-related requests are acknowledged within 2 business days

We take privacy inquiries seriously and will handle your request with care. If you feel that your concern was not adequately addressed, you have the right to escalate to the National Privacy Commission of the Philippines or the relevant data protection authority for your jurisdiction.